IFS solution and a business change approach with NG Bailey

Fluid partnered with NG Bailey to deliver an IFS solution, replace legacy systems across divisions and build team capability with new ways of working.


NG Bailey create exceptional environments for present and future generations

NG Bailey is the UK’s leading independent engineering, construction and services business. Their mission is to responsibly design, build and maintain buildings, infrastructure and IT services. The company employs over 3000 people across the UK.

IFS implementation challenges

NG Bailey were driving the implementation of IFS across multiple divisions to replace legacy systems. The team lacked the bandwidth to support the divisions already live with IFS, whilst rolling out the solution to other divisions in parallel.

They were also finding that, although a great fit in most areas of their business, technologies other than IFS needed to be considered in order to strengthen and complement the overall system transformation.

The programme was in danger of overrunning as the team balanced the competing demands of supporting live divisions, delivering the planned divisional roll out on time, and considering changes to the overall systems architecture to strengthen the solution.

It’s common that the function and operation of a programme of this magnitude be reviewed mid-delivery to maintain focus and stay on track. NG Bailey had the foresight to do this and contacted Fluid to support.

Introducing complementary technologies and new ways of working

NG Bailey partnered with Fluid to help restructure the team and the programme in light of the expanded remit and risk of overrun.

Together they introduced new ways of working to improve efficiency, added further resource to increase bandwidth, and brought new skill sets to cover the expanded function. They also took time to gain a fresh perspective on the overall systems architecture and introduce complementary technologies.

The team then drove a successful divisional roll out alongside the embedding core skill sets and processes required to support and manage the new systems architecture for its life cycle across all divisions.

Business-led change delivery

Fluid’s ongoing partnership with NG Bailey is bringing a more business change-led approach to delivery. We’ve improved the support and service provided to the existing business implementations, improved the relationship with end users, suppliers, and reduced reliance on third parties by increasing the knowledge and capability of the permanent team.

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