The new case management solution is seen as a key enabler for Customade's new strategy customer service focus
We re-activated the project and got the Case Management Solution live in 6-9 months.
“My initial thought was that Case Management was going to be a daunting experience, but working closely with Andrew McGuinness and Sarah Toulson has made the process easier to handle.
The guidance and planning simplified the requirements that we all had to do and the daily teams meetings made me realise that we were all in this together and it has forged better communications between each division within the Group , especially as Atlas is so remote. We became a ‘Case Management Family’ so to speak.
It took lot of time and effort on all parties to get Case Management off the ground but without Fluid this would have been a more arduous process. You definitely gave me more confidence in my role."
Breige Moore, Customer Service Manager, Customade Group
🏭Consolidated work processes across 3 divisions in 3 locations
🖥Supported the transition from spreadsheets into a digital solution
utilising an ERP
📈Got visibility of data and insight to KPIs for better informed decisions
The dream team that made it happen:
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