Customer Story
Fluid helps Customade implement new case management system
The new case management solution is seen as a key enabler for Customade's new strategy customer service focus
Candlelighters Trust launch family services mobile app
📲We delivered a mobile app to improve services with real time information capture, saving time and enabling insight.
🕗Removed 1-2 days manual data entry per week enabling the Family Services team to spend more time delivering vital support
👪Gained insight to understand what services to invest in more for families
🏥Able to more easily share the impact donations make to the lives of families living with childhood cancer
The Dream Team that made it happen:
- Jack Wilson – Apprentice Developer and Support Analyst
- Callum Croft – Senior Developer
- Robert Antich – Project Manager
- Lawrence Pomeroy – Head of Finance and Corporate Services
- Natalie Kisby – Head of Family Support
- Vicky Gavriilidou – Family Support Services
- Ryan Scott – Family Support Services
"Your app is going to transform how my team demonstrate the impact Candlelighters has to fundraisers. Never been so excited about data!"
Tom Robertshaw, Head of Fundraising, Candlelighters Trust